Service Overview and Features
The Opsnetic Managed Services portfolio is delivered by a dedicated team of cloud experts who can render support with defined and agreed SLAs removing the day-to-day management burden from your IT staff.
Onward and Upward: The Path to Cloud Success
Getting to the cloud and modernizing your systems is great progress but you’re just getting to the fun stuff. Optimization is where you will start to see the results from all your efforts. Operations is the bedrock for driving real innovation & increasing your competitive advantage.
Our Managed Services Key Features
- Complete monitoring of Cloud
- Integration with existing tools or providing a tool with Service Desk
- Unlimited customized dashboards with partner and customer view
- Cloud OS Administration (user and process management)
- Server Management (updates, upgrades & patch management)
- Deployment and controlled redeployment in a crash event
- Analysis of events and logs to determine RCA with corrective actions
- Provide integration and user support on all supported servers
- Troubleshoot problems with web services, mail services & applications
- Problems logged and resolved as per the defined SLAs
- Manage and monitor server configuration and performance activity
- Document all server configurations
- Hardening servers, in-line with security policies
Opsnetic's Approach
Moving to the cloud gives you access to an amazing portfolio of capabilities. Your new environment also comes with new demands: Skills, Resources, Tools, Automation, AWS Capabilities & Budgeting. A trusted Cloud Managed Services partner can help you navigate and accelerate through these changes.
